Paul was so helpful, he has given life back to my violin that has been out of action for nearly 10 years! I had a great experience in the shop and was given encouragement and advice about picking up the fiddle again. I’ve been thoroughly enjoying playing again so far. Thanks SO much. I will pop in again!
The staff was so friendly, helpful and welcoming it started off my whole London sojourn on an excellent note.
The service and advice that I received was first class and I would certainly recommend buying from your company.
I really appreciated the help and also the friendliness of all the staff in the store. Based on today’s experience, I would definitely come back for future musical needs 🙂 Thank you!
Sonny played a Hohner accordion beautifully to show us what it could do. Brilliant service in a wonderful place.
I was thrilled with the service I received. I called several hours after closing time, in sheer desperation and still received courteous and efficient service. Thanks so much, Joe, for helping me find what seemed to be the last guitar (of the type I needed) in the UK!
The service at the London branch was excellent… Top staff you have there.
Was served by who I believe must have been Paul Gardener, and I was warmly welcomed to my ukulele browsing. He was extremely informative and opened my eyes to a new range of ukes. Please send him my regards (he may remember me as a girl from Portsmouth who works at the range) and tell him I bought a Clearwater electric uke in the end!
Lovely, well informed staff
Top class products, superb service and repairs. Really nice staff; very friendly, and their product-knowledge is second-to-none.
ShopImprovements:
None ! It is superbly-dressed and must be one of the best-looking shops in the UK
SatisfiedShopService:
Exceed
ShopServiceImprovements:
First class service, from your London store. I’m a ukulele artiste (professional), and I love talking to the chap behind the counter, who owns a really top-class ukulele-banjo, which he won’t part with at any price.
ProductSuggestions:
PA system and microphones
OtherComments:
Top class products, superb service and repairs. Really nice staff; very friendly, and their product-knowledge is second-to-none.
I regret not having asked for the name of the guy that helped me choose my new Ashbury ukelele today as I\’d like to have ensured that this feedback goes straight to him – he was a genuinely nice chap and very helpful indeed. Great vibe in the shop, too.
I went into the London shop yesterday to buy a mandolin.
Paul and then John took time and effort to understand what I needed – no easy job as I ‘ve taught classical guitar for 40 years! I bought a Carvalho, which is just wonderful. It and the guys need a big word of thanks. All said, a great experience!
I don’t think I have ever known a shop to go out of its way to be more helpful. Despite problems with the melodeons supplied, staff did all they could to ensure that I left a happy and contented customer. Which I did. Who could ask for more?
Excellent service and very helpful. Absolutely no complaints at all…I bought a Cigano GJ-5 from you…and just wanted to say that I’m very pleased with it…Many thanks for the excellent service…I had intended to buy online, but I’m so pleased now that I didn’t, and came to you guys instead.
Traveled 90 miles and was not disappointed, very knowledgable and friendly people. And very happy with my purchase, thank you.
Just thought i would drop you both a quick e mail about a member of your staff in the London store John Howlett.
I recently went in to grab a couple of bits of percussion and started talking to john about banjo lesson- i had previously received a banjo from your shop a year or so ago as a present- John then as the shop was closing offered me an impromptu 15 min banjo lesson after the shop had shut.
In those 15 minutes with Johns kind advice encouragement and enthusiasm i feel as though i learnt more than having two, one hour one to one lessons from other banjo teachers. It also allowed me to go home and pick up the banjo again and actually play a couple of little riffs rather than the dull open string runs which the books all seem to teach you.
I am so impressed with Johns attitude to take time out and help out someone who has just walked into the shop that i felt i wanted to share with you how good an ambassador for your company and business he is. Especial
by text: Hi Pete I just bought a guitar for my daughter from your Rathbone Place shop. Aeron served us and was excellent!
May I compliment the guys there. Helpful, understanding, knowledgeable and patient. [My friend] and I were busking away in the shop for about three hours and having a great time…. However the main reason for writing is to thank the guys in the shop for the advice and help in buying a new mandolin for myself. It has turned out to be just perfect for my needs..sounds great, action superb and plain looking but expertly finished…just the way I like it. Everyone has complimented me on my choice and those who know about these things say I have made a great choice..well that was down to your chaps in the shop… many many thanks for everything.
perfect, friendly, the service is always superb
very friendly and knowledgeable staff
I was looking for a 12 string guitar. I saw one at half price and phoned your London shop where they had it. The man I spoke to told me it was not satisfactory and not to proceed with the order. I do not know if the management will be happy but as a customer I think that was great! You cannot beat a supplier you can trust, thanks to the bloke in your London shop. I have ordered another 12 string.
Great staff – charming, professional, helpful. Delighted to find a headway’ violin pick up for less than the headway website price
Staff in London very helpful rang a couple of times and put aside some items, nothing is too much trouble for them.
To all the staff at Hobgoblin…London, I would just like to thank you for the excellent service I received when trying out Banjos in your shop, nothing was too much trouble, in this day and age with its take it or leave it attitude, I found none of this at Hobgoblin and the Deering Banjo I bought has a superb tone, once again thank you for your help.
I bought a delicia popular d/g melodeon…[The staff member] was helpful & a credit to your shop
I would just like to say that one of your staff was amazingly helpful and just incredibly nice (whether I did nor didn’t buy anything)…there was no pressure on that end, which I really admire, and incredibly knowledgable – he wasn’t just out to make a sale.
I know nothing about fiddles. The young woman who served me was patient, answered my naive questions, was knowledgeable about fiddles and was generally very helpful and reassuring. No pressure to buy. Please pass on my appreciation
I have recently visited your rather excellent London shop…All in all, a great shop to visit, and one that I have recommended to colleagues at work
Thank your sales staff who were very helpful. I think John and Dave helped me and they were very friendly
[Paul] was extremely attentive and informative when I visited your shop in search of a bansuri. You are exceedingly lucky in having him as an employee. My previous experiences with music shops were unpleasant.