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Company Information > Testimonials from Customers


Here are a selection of comments received from our customers about our shops, website, catalogue and mail order service. If you have any feedback about any element of our service, we'd be very pleased to hear from you - please complete our simple Feedback Form.

Birmingham Shop

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"I have always thought the service from Hobgoblin staff, both in the shops (Birmingham is my nearest) and now using mail order; it has always been excellent (5 Star). The staff are always friendly, very efficient and most helpful. Great stuff and keep up the good work."

"Mark at Hobgoblin music in Birmingham just sorted out a set of strings for my strumstick - could only get them from the States with horrific postage. This was awesome!
They came the next day. This was double awesome! Buy him a beer ;-)"

I was in your shop today and bought myself an Ashbury mandolin. Can I just
take this opportunity to say your customer service was excellent, Iíve been
in a lot of music shops where Iíve felt either ignored or pushed towards
buying something out of my price range. The person who helped me today
(sorry I didnít get his name) was really respectful of my budget and allowed
me to make my own decision, while still making me feel like I could come
back and ask questions. Iíve never picked up a mandolin in my life (I play
uke) but I wasnít made to feel stupid. Iím definitely going to recommend
your shop to friends, and Iíll be visiting again myself. Iím completely in
love with my mandolin and Iíve even been able to play a song on it (kind of,
wouldnít dare to play it publicly yet!).
Thank you so much, Kind regards, Dr Emma Wong"

"Spoke to Mark over the phone about a c#d hohner accordion,new the price on your web site but dealt with him on a better price. Price was agreed including postage to n.ireland. Could not ask for any better service. Mark is what every company needs. best regards derek. thanks very much."

"Hi Pete, Can I just say how pleased I have been both with the excellent, knowledgeable and professional service I have received in the last couple of weeks from the staff on the stand at Cambridge Folk Festival and subsequently from Mark at Birmingham over a problem with the instrument purchased. It's great to receive real customer service these days. Best wishes,"

"Iíd recommend Hobgoblin to anyone, for the expertise, courtesy and warmth of their staff."

"I am not only pleased with my new instrument but I was reassured by the excellent service during my purchase. The website was informative and Mark answered all my questions satisfactorily. I'm happy that I made the right choice and will use Hobgoblin again."

"we already had a high regard for the friendly, relaxed, but highly efficient service we've always received from you, and that this latest experience has only enhanced our opinion of you and your team."

"Thank you SO much for your help over what some may consider a very small matter. Your excellent service will be reported to my friends and after seeing your catalogue I will very probably be back for something a little more substantial."

"I've been on a few music shops over the years and have always felt out of place. Normally because of the staff having an attitude towards the customers. I've always felt quite uncomfortable because I'm not a musician as such in fact I can only string a few chords together to make a half decent sound. I was therefore extremely pleased and surprised to find the young lady and young man working in your shop in Birmingham not only extremely helpful and knowledgeable happy to talk to a non-muso like myself.
They answered all of my questions laughed at my jokes and helped me make a few decisions about where I'm going in the future with my music. They may not realise this but They made a positive impact on me. So much so I felt I had to let you know...The experience of a 10 min visit to your shop has given me the positive experience that I needed to continue playing my ukelele (Badly).
I just wanted to say well done."

Brighton Shop

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"It's such a refreshing change to deal with people who go the extra mile to try and help."

"The store were very helpful with my order, as I needed their advice on tunings. My instrument arrived the next day well packed, well done Hobgoblin."

Bristol Shop

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"the staff were as friendly and helpful as you could possibly want - I spent well over an hour there"

"This is just a note to say how impressed we were by your selection, and the kindness and efficiency of your sales assistant. He gave us straight honest advice, which we appreciated. Worth the trip"

"Whenever I am in the shop in Bristol I am treated very well, it is a top shop with friendly staff."

"We just wanted to say what a refreshing change it makes to visit a store without being hassled by staff or stared at for fiddling with instruments. Many other music shops do this and it's really off-putting."

"I just wanted to tell you how exceptionally pleased I am with the service I recently received from your Bristol branch.
I have been wanting to take up the violin again for some time after giving it up as a teenager - it has been some years and I had little knowledge of what to look for in my new purchase.
Yesterday I bought a new Stentor violin with the help of Will Simpson in Bristol, and I just have to commend him for his exceptional service. He was so patient, understanding and knowledgeable, even playing me a few notes so I could hear the difference between various models! Not only that, Will also gave me a fantastic deal to set me up with all I needed to get started. I am extremely happy with my purchase and very excited to be learning to play a magical instrument again at last.
I would like to thank Will for making the purchasing process so easy and enjoyable, I will most definitely be recommending Will and Hobgoblin Music to all that I know.
I look forward to ev"

"A few weeks ago, I ordered a new Serenellini 933 Deluxe Melodeon from your shop in Bristol.

I just wanted to say what a pleasure it was to deal with the Hobgoblin Bristol shop. Cris was efficient and went out of his way to be helpful. The melodeon arrived safely and I am very, very happy with it indeed. Last night I took it to my local session for the first time, where it was much admired!

Thank you."

"The staff were extremely helpful when I bought my new fiddle - I was very impressed! I am very happy with the fiddle - it sounds great"

"Would very much like to inform you of my sincere appreciation of the wonderful staff at the Bristol hobgoblin.I have a special needs grandson on the autistic spectrum who is obsessed with all music and instruments. We frequently visit the shop for various things and are always amazed at the patience and understanding of his needs they all show him.Please pass my thanks to them in particular to Peter, Liam and Dan"

"We would like to thank you all for your exceptional customer service - we're deeply impressed that you took the time to phone us and say it was on it's way"

"With helpful efficient and friendly service and the S/H melodeon I ordered by phone from your Bristol branch (but found on your website) arrived in two days!! really well wrapped and in lovely condition."

Canterbury Shop

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"I found all the staff polite, positive , and knowledgeable...In many ways it was like stepping back in time to a place where service was what a store or shop was built on."

"I felt very listened to by your shop staff. They were knowledgeable and helpful, demonstrating a number of items for me... I particularly would like to thank Adam the shop Manager who far exceeded his duties, and supported me entirely through my buying process, never once felt hurried or pressured. Very Impressed."

"Having dealt with this store it will now be the only music store I'll deal with in the future."

"Just excellent; couldn't have been more helpful and obliging."

"Can't improve on perfection. It's a veritable Aladdin's Cave of music...ALL kinds of music."

"I'm a beginner just taking up guitar and found the staff at this store extremely friendly, helpful and professional, nothing too much trouble. As a result of this I have now bought two guitars and one amplifier and various other small items. I would like to make special mention of Adam for his exemplary help and expertise. I really do feel that this does your company credit."

"Your Canterbury branch is so lovely. The staff are so enthusiastic and kind and helpful."

"I love just browsing around stores like this, especially when you have the opportunity to try out the instruments you play or are interested in...and the staff are knowledgeable enough to have an in-depth discussion about the instruments."

"Such a wide stock. Friendly and helpful and knowledgeable staff. Pip was generous with his time and knowledge of the workings on the piano accordion. I am thinking about purchasing the wonderful Allodi you have in stock."

"Always polite and helpful and friendly attitude whist still maintaining a professional service"

London Shop

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"The staff was so friendly, helpful and welcoming it started off my whole London sojourn on an excellent note."

"Sonny played a Hohner accordion beautifully to show us what it could do. Brilliant service in a wonderful place."

"The service and advice that I received was first class and I would certainly recommend buying from your company."

"Top class products, superb service and repairs. Really nice staff; very friendly, and their product-knowledge is second-to-none."

"Lovely, well informed staff"

"The service at the London branch was excellent... Top staff you have there."

"I don't think I have ever known a shop to go out of its way to be more helpful. Despite problems with the melodeons supplied, staff did all they could to ensure that I left a happy and contented customer. Which I did. Who could ask for more?"

"by text: Hi Pete I just bought a guitar for my daughter from your Rathbone Place shop. Aeron served us and was excellent!"

"very friendly and knowledgeable staff"

"perfect, friendly, the service is always superb"

Leeds Shop

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"Incredibly friendly and helpful staff, great selection and quality stock, good price range and my go-to music store in Leeds!"

"I was advised by all my musician friends to make the journey to Leeds to visit your store. I wasn't disappointed! Fantastic customer service - simply the friendliest, most welcoming, well-stocked and all round best music shop I've ever been in! Thanks Hobgoblin - am thrilled with my beautiful mandolin!!"

"I was impressed by the warm friendliness and patient listening and advice from your Leeds staff"

"Also a big thanks to the staff at the Leeds branch who gave me such great advice and encouragement whilst investigating Uilleann pipes."

"I will say again, I am impressed with your service (tell your boss!)"

"Spot on customer care. The guys have a really light touch, allowing you to trawl the amazing selection of instruments completely unhassled. Super vibe in this shop that I love. A real gem in the heart of Leeds!"

"Massive thank you to Laura and the guys here for helping us out with our broken banjo which we are using in our Panto this year. It was really kind of you to help!"

"Friendly staff who are always willing to help! Excellent stock."

"Just to let you know we are delighted with the replacement Bristol guitar and really pleased with the service we received. will certainly recommend. Thank you so much."

"I just wanted to say thank you for all your help with this. I visited Leeds on Saturday and was helped out for ages going through the various OOO guitars and out of all of them, it was the AG-46 that I went for in the end. I would not have felt that I had had a good choice without this other guitar having been sent. On the one hand I am really sorry for all the fuss in finding the Rathlin, on the other hand I did go with the more expensive of the two! :)

Thanks again, and I will have no hesitation in using your Leeds store for all my guitar needs and in recommending you to others. It is greatly appreciated.

Warmest regards"

Manchester Shop

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"Everyone from the store has been incredibly helpful and patient with various demands. The service is courteous and efficient."

"Stu at Hobgoblin sorted it, could not be more helpful, I will always use Hobgoblin in the future."

"Really knowledgeable and lovely staff."

"The chap there was so helpful. I was buying my first melodeon and he really helped me to choose the correct instrument for my needs, without making me feel foolish for not knowing how to play. A real gent"

"Stu in Manchester's Johnnyroadhouse was particularly knowledgeable and very helpful. He was keen to make sure I was a satisfied customer and went the extra mile to assist with my request about a National guitar....All in all filled me with confidence and happy to keep shopping there."

"Very friendly and helpful, the same as last time I spoke to your staff."

"Never been before. Recommended by work friend. Courteous, The manager is a star! Not a player of acoustic at all. 25 years of playing on and off. Talked me through without trying to change my mind what I wanted"

"Regarding the wonderful tunable Alba whistle...I want to thank you for your kind attention and effort in providing us with the best high-end whistle available. It is a great musical instrument! May the Lord bless you and all the folks at Hobgoblin"

Southampton Shop

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"Amazing shop and such friendly, helpful staff!"

"Many thanks you have been absolute stars and made me very happy. Keep up the good work."

Printed Catalogue

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"Just wanted to say that it is always a pleasure to receive your catalogue. It's a work of art in itself"

"I used the paper catalogue to order some items, and phoned the number. The lady that I spoke to was so friendly and helpful. The items arrived promptly and in mint condition. I am a trainer in the Guide Association, and have recommended you to all my trainees and colleagues! Love the handbells!!"

"I always enjoy your shops catalogues and stalls."

"Thank you again for your help - and your very colourful catalogue - a real musical Aladdin's cave"


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"I was very impressed with the speed of service and the quality of the goods. I will use you again and recommend your business to my colleagues"

"I have told so many people about your amazing little shop."

"It works perfectly. Another good job done by you."

"Every time I visit the shop I have been met with courtesy and consideration. My Stoney End harp is still a joy to play."

"Great help went out of their way to get me a good deal many thanks for the Ashbury RG-44 I love it already"

"Your staff were first class"

"I cannot fault the level of service and friendliness of Brian and his team. I shall definately shop with you again."

"just a quick email to thank you all at Crawley for your wonderful service and making our day out a real pleasure"

"Many thanks for your fast and efficient service last week when I ordered a Hohner 4 Stop 1 Row on the Monday and was happily playing it on the Tuesday evening."

"Lovely [repair] job; thank you very much."

Festival Stall

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"I love Hobgoblin, always excellent advice, and beautiful instruments, and the staff at the stall feel like old friends."

"I met members of your hardworking and knowledgeable teamsters the Cambridge Folk Festival this weekend. They were brilliant. I got great advice from your Canterbury guy (ukulele teacher) who advised me on which ukulele to buy as a beginners and recommend websites for me as a novice - great service! He had been talking to me the previous day about getting these as instruments for children in school (I\'m a teacher and originally talked to him about another instrument) then went back following ukulele show for more advice"

Hobgoblin Mail Order

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"I would like to say thank you so so much for your superb customer service, the best I have ever encountered, I will most definitely stop with you guys again and will also highly recommended you to anyone I know!"

"Great prices, fast cheap delivery. Great item as described."

"Very impressed with the ordering procedures, payment simplicity and rapid delivery to a European country. Top marks!"

"I wont hesitate to order from you again! Thanks again for the really efficient service."

"It's not often these days that you get a retailer who would put as much effort into its customer service as you guys, so thank you for all your help and persistence! It has been very much appreciated."

"Thank you, yet again, for your fast and friendly service with this order, which was received safely today..... excellent product!"

"I just want to let you know that I was very happy with the service I received from you for the banjo case. My order came promptly and was just as described. I was very happy with it and will have no hesitation in using you again, or recommending you to others."

"Can I just say that your customer service is truly inspirational - I can't remember the last time I've felt like such a valued customer."

"All in all a very good company which I will remain loyal to for future musical purchases as I can rely and trust them for quality and delivery. Thank you team at Hobgoblin."

"It was hardly the Deal of the Century for Hobgoblin but I was treated as though it were...The web site is the best I have ever seen and I visit it often; it is a gateway to the folk music world...The melodeon was every bit as good as they represented it to be ("mint") and the re-tuning and custom work were superb."

Email Newsletter

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"Many thanks for sending me the first Hobgoblin Newsletter. It's readable, useful and enjoyable, so please keep me on your list for future issues"

"I enjoy reading Hobgoblin Music Email Newsletter...Keep up the good work"


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"The gentleman who served me was extremely knowledgeable and very kind."

"Hobgoblin Wadebridge, friendly, honourable and helpful service."

"I have many happy memories of visiting your shop in Wadebridge"

"On every occasion I've bought from you I've found Hobgoblin staff helpful and APPROACHABLE for beginners as well as expert players"

"It was satisfying to be treated with patience, and not patronised. As a guitarist I had no idea what notes to tune a mandolin to, but the staff were more than willing to talk me through the basics, and even demonstrate a few basic chords. I was very impressed"

"The wadebridge branch is great with excellent knowledgeable, helpful and friendly staff. especially Roger. I particularly like the way you are left to browse if that's what you want, but as much help, advice and information as you want is given if you ask. I also like the way you are given honest answers rather than told what the seller thnks you want to hear . Excellent shop, congratulations."

"friendly and courteous attention"

"courteous and knowledgable, guidance given togethyer with website details"

"My bouzouki arrived safe and sound, amply protected by your thoughtful packaging. I am absolutely delighted with it; it will give me a great deal of pleasure, no doubt for years to come. I'd just like to say thank you both to you and to Gayle for the excellent customer service you provided - to Gayle, first of all, for contacting me about my potential backorder and for locating stock at your branch, and to you for the helpful advice on strings and tuning, for the careful packaging and for prompt despatch."

"Thanks for getting the concertina back to sounds a million times better and we're really pleased with the job you've done."

Hobgoblin Website

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"Useful information to guide me on buying my son's new violin now he has outgrown his old one. Very friendly and 'human' approach, thank you!"

"The website was easy to use and placing the order was a doddle, delivery was a FANTASTIC 1 1/2 cant get better than that."

"I would just like to say that this is the best site I have seen for the Folk music world, there's so much info to be had on the entire range of Folk topics. Nice one"

"We were both really impressed with your site, especially the videos of advice etc....Thank you again for such a positive experience."

"The site's great. It was very easy to locate which store my desired item (guitar) was stocked in."

"it's the most beautiful, organized and user-friendly that I know"

"Amazing site, just been told about you by a friend, great recommendation!"

"A most helpful site"

"I really like your new website"

"Thanks for the fantastic friendly easy to use website and aladdin's cave of music."