What our customers say about us

• About our Shops & Mail Order Service
• General Comments

June 2004: I am delighted with your speedy and courteous service...Your service is better than any other I have ever tried." (Mail Order)

May 2004: I have always been very satisfied whenever I have dealt with Hobgoblin (Mail Order)

March 2004: "I have been dealing with Hobgoblin for only a few weeks but the quality of the service is amazing. You are cheap but your goods are quality...You have a loyal customer for life!" (Mail Order)

December 2003: "Absolutely excellent and friendly service" (Mail Order)

May 2003: "The chap there was so helpful. I was buying my first melodeon and he really helped me to choose the correct instrument for my needs, without making me feel foolish for not knowing how to play. A real gent" (Manchester)

May 2003: "Can I just say thank you for your excellent service, especially to your sales lady who took the order. It makes such a refreshing change from the norm to deal with such friendly folk. Keep it up." (Mail Order)

February 2003: "Thanks for getting the concertina back to us...it sounds a million times better and we're really pleased with the job you've done." (Wadebridge)

January 2003: "...helpful efficient and friendly service and the second hand melodeon I ordered by phone from your Bristol branch (but found on your website) arrived in two days!! Really well wrapped and in lovely condition."

December 2002: "I would just like to say that one of your staff was amazingly helpful and just incredibly nice (whether I did nor didn't buy anything...there was no pressure on that end, which I really admire) and incredibly knowledgable - he wasn't just out to make a sale." (London)

December 2002: "I was very impressed with the speed of service and the quality of the goods. I will use you again and recomment your business to my colleagues" (Crawley)

October 2002: "What excellent service" (London)

August 2002: "Thank your sales staff who were very helpful. I think John and Dave helped me and they were very friendly" (London)

May 2002: "I should like to thank Sarah in particular...There aren't many businesses these days who are so helpful to their customers, so please accept my sincere thanks to you all." (Leeds)

May 2002: "Also a big thanks to the staff at the Leeds branch who gave me such great advice and encouragement whilst investigating Uilleann pipes."

March 2002: "Sorted with geat efficiency. Fylde Bouzouki arrived this afternoon at 2pm having been ordered less than 24 hours before. Most impressive service."

February 2002: "Whenever I am in the shop in Bristol I am treated very well, it is a top shop with friendly staff."

February 2002: "I have recently visited your rather excellent London shop...All in all, a great shop to visit, and one that I have recommended to colleagues at work"

January 2002: "Every time I visit the [Crawley] shop I have been met with courtesy and consideration. My stoney End harp is still a joy to play."

September 2001: "I will be recommending your company to my friends. I hope to have the pleasure of doing business with you again. Keep up the good work" (Mail Order)

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About the Company in General:

"Thanks once again for the *excellent* service. And you can quote me on that...I've been dealing with you for so many years now, ever since I bought a set of Uilleann pipes goodness knows when and nothing has ever gone wrong. Wish I could say the same for all the other suppliers I used."

"I would like to thank you for your prompt and efficient service and your wonderful courtesy."

"Very nice site. The first very good use of e-commerce I have seen by music retailers. Ironic that it should be a seller of folk instruments! Well done."

"Your website is blisteringly quick by comparison with other sites, and your already good information seems to have improved as well."

"I've done a lot of searching and your site is the most informative I have found and I just wanted to thank you for a job so well done for folks needing help with pipes."

"Your on-line site and reputation are just great!!!!"

"I have just been all around your site, top to bottom and back again. It is now, not amongst, but the fastest and most intelligible site I have come across on the web."

"Just a quick note of thanks to you and your helpful staff...I was delighted to take delivery of the Ashbury today, and after having tried it, I am still delighted...Thanks again for a great service and a great website (full of many tempting things!) and I will certainly make Hobgoblin my first port of call next time I'm in the position to buy a new instrument."

"I am writing to thank you for your very prompt and efficient service, following my purchase of a second hand cittern. I am absolutely delighted with it, it is a dream to play."

"I have just bought a Stoneyend Eve harp from Hobgoblin - this is such a wonderful harp, I have not come across a lap harp with such a lovely tone. So I just wanted to let you know that you have one very satisfied customer - thank you!"

"May I congratulate you on your wide choice of instruments & accessories and a very informative and useful website."

"Regarding the wonderful tunable Alba whistle...I want to thank you for your kind attention and effort in providing us with the best high-end whistle available. It is a great musical instrument! May the Lord bless you and all the folks at Hobgoblin!"

"Thank you very much for sending the Delicia - it's wonderful!"

"Your staff I meet several times a year, and I am always very impressed by their "but I know a man who can" attitude when I ask a question outside of their individual knowledge base. In short, I tend not to get bull**** from your people. Hence "wow", because I feel that your people believe in the company."

"I very much appreciate this gesture and I think it reflects the highest credit on yourself and your company in that you conduct your business to the highest ethical standards. Rest assured that I shall recommend your excellent shops to any of my friends and acquaintances who are looking for music and instruments."

"I am amazed that a business can still offer a compassionate and understanding service."

"I would like to bring to your attention the excellent service I have received from your member of staff Sarah...It is so nice to find a company who really cares about customer satisfaction, rather than just saying they do!"

"I am writing to you to express how pleased I am with the service and attention that I receive from your staff at Bristol...I have bought instruments from other dealers in the past, but I always feel as if they are just in it for the sale...Everything from the Hobgoblin catalogue to the instruments and service is right for me. I am very committed to Hobgoblin as a customer and wish yourself, Tom and Lyn, and all the staff at all Hobgoblin Music every success."

"Lovely [repair] job; thank you very much."

"I have told so many people about your amazing little shop."

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If you would like to give us any kind of feedback about our service, we would appreciate your comments. You can email us directly or fill in our feedback form